Returns & Refund Policy

At Normes Decodees Private Limited, we value our customers and strive to deliver high-quality training, consultancy, and documentation kits. This Returns & Refund Policy explains the terms under which returns and refunds are handled for our products and services.

1. Training & Consultancy Services

  • Fees paid for training sessions, consultancy, and certification support services are non-refundable, as these are professional services delivered based on your requirements.
  • In case of rescheduling or cancellation of training by our team, clients will be offered either an alternate date or a credit note for future use.

2. Documentation Kits (Digital Products)

  • Our documentation kits (such as BRC Global Standards, FSSC 22000, ISO Standards, Social Standards, Agricultural Standards) are delivered digitally via email/download link.
  • Since these are intangible and non-returnable products, once delivered/downloaded, they are not eligible for cancellation, return, or refund.
  • Customers are advised to carefully review the product details before purchase.

3. Exceptions – When Refunds May Apply

  • Refunds may only be considered under the following circumstances:
  • Duplicate payment made by the customer.
  • Technical error in processing the transaction.
  • Product/service not delivered due to an error from our side (after verification).

4. Refund Process

  • If eligible, refund requests must be submitted to our support team within 7 working days of purchase.
  • Refunds (if approved) will be processed within 10–15 business days to the original payment method.

5. Contact for Support

For any queries related to returns or refunds, please contact us at:

Email: customercare@normesdecodees.com, normesdecodees@gmail.com
Phone: +91-8657500945
Address: Arihant Arden , B 1502, GH 07A Sector 1, Greater Noida West, Uttar Pradesh , Pin-201318, India